FAQ Details

Home - FAQs    Account Queries

There’s no specific time for shopping. So, grab your phone or laptop and start using www.splicepackages.com now and enjoy amazing benefits and services. No matter what, your packages always comes first. For more details contact info@splicepackages.com.

.

If you are just wandering our website there is no need for sign-up process. Click on the live chat button or make a call and get all your concerns resolved. If you want to get estimation regarding shipping cost go to www.splicepackages.com/shipping and get details regarding cost, carrier and estimated delivery time. However, if you want to avail our services and free USA warehouse address Sign-up now and shop freely and ship fast. For more details contact support@splicepackages.com.

.

Our Sign-up process is absolutely free, easy and simple for Standard Accounts. All you need is to go to www.splicepackages.com and register yourself now and enjoy our economical and fastest services.

However, for Business Account there is monthly fee of 40$ and one time account setup fee of $250

.

You can provide our free USA Warehouse address and phone number to your retailers so that they can coordinate with us regarding your package and we can spare as much time as possible in this shop to ship cycle. For more details contact Support@splicepackages.com.

.

At our website main screen choose the option for Sign-up and register yourself with minimal and ready to go details and start using our amazing services.

.

Add the destination address to your profile including house number, street name, street type, and postal code.

.

Splice packages believes that time is money and we know that how much you love and wait for your purchased item to be at your home ready to use. Therefor, we request our customers to provide Email address and Phone numbers so that in case of any query or concern we can reach back to you in minimal amount of time.

.

Make sure you have a steady internet connection, have registered yourself already, and submitting correct information in the field. If your issue still persists, click on the live chat button or call our customer support representative Department: Support anytime or contact support@splicepackages.com.

.

To check the availability of Splice Packages in your country click on www.splicepackages.com/shipping and see if your country is listed In the “country field” and results are showing up against the desired country. For more details contact info@splicepackages.com.

.

If you have logged in Splice Packages site will remember you every time to use www.splicepackages.com. However, if you are away from your system for a longer time or have reset your browser settings your connection will get timed out as a security parameter. In that case you need to sign-in and resume your Splice services again. For more details contact info@splicepackages.com.

.

In Splice Packages we strongly believe that all information and data of the customer is there privacy and we have strict safety protocols to avoid any kind of Data and information breach form our Database. Your information is safe with us and share no details of our customers with client or company without our customer’s concerns and affirmation. For more details contact info@splicepackages.com.

.

In case you have forgotten your password open the sign-in page and click on the option “Forgot your password” it will cascade a process and an Email for your password reset will be sent to your registered email with Splice Packages. For more details contact info@splicepackages.com.

.

If you are unable to reset your password make sure these steps:

1) you have registered yourself with Splice packages

2) you have entered correct email address or password without spelling and other omissions

3) you have entered correct email address that you have registered with Splice Packages

4) you have stable internet connection

5) Check the junk/ spam boxes of your email in case it doesn’t appear in inbox

6) For more details contact support@splicepackages.com

.

Add the destination address to your profile including house number, street name, street type, and postal code.

.

You can find our Free US Warehouse Address in your dashboard main page once you are logged into your profile.

.

Sign up with splice packages and update your addresses in your profile. However, you don’t have to save your billing address once your card is verified from your wallet.

.

There is no membership for standard user account. But we are offering a business account for merchants around the Globe. For more information on business account please visit our Business Solutions page.

.

Please click on Business Solution page from top menu and submit a request form from there. Our representative will get back to assist you with your account upgradation.

Please note there is a monthly fee of 40$ for Business Accounts. And users will be charged one time account setup fee of $250 at the time of switching from Standard to Business Account.

.

When you delete your account, your profile, photos, videos, package details and transaction history will be permanently removed. To delete your account follow: Log-in account >Settings > Manage account > Scroll down to Deactivate your account > Password for verification process > Confirm Delete.

.

If an account shows negative balance or arrears it means that particular account is flagged as red. Arrears can mean payment is overdue, or that the payment is due until after the service period. When an account is paid in arrears in this usage, each subsequent payment is applied to the oldest payment until the account is "caught up. For more details contact info@splicepackages.com

.

Account takeover is a form of identity theft where a fraudster illegally gets access to your bank or online e-commerce account using bots. Team Splice Packages strongly adhere the policy of customers satisfaction & data protection and we treat such cases on firm grounds. In case of ATO report to our customer support representative Department: Investigation and legal or contact support@splicepackages.com and reach to your bank for details of your card last usage.

.

We try our best to update frequently asked question on based on surveys and queries generated, However, if your concern isn’t listed here contact our customer support representative Department: Support or contact support@splicepackages.com.

.